Introduction
Ace Hardware has unveiled a comprehensive free rewards program designed to enhance the customer experience through premium benefits and personalized savings. This strategic initiative combines traditional retail perks with unique delivery and assembly services, demonstrating Ace’s commitment to removing barriers between customers and their home improvement needs.
Mastering Service Excellence
The program introduces industry-leading service benefits, including complimentary delivery and assembly on major purchases over $399, such as grills and snow blowers. This premium service offering eliminates common pain points in large item purchases, while standard members enjoy free delivery on orders over $50 and convenient in-store pickup options.
Unlocking Value Acceleration
Members earn 10 points per dollar on most purchases, with 2,500 points converting to a $5 reward. The program’s Premier tier, accessible to customers spending $750 in a qualifying 12-month period, offers enhanced benefits including triple points opportunities and expanded birthday rewards, creating a clear path to increased value.
Simplifying Customer Journeys
Implementation emphasizes convenience through features like receipt-free returns and personalized offers. The program leverages digital integration through the Ace mobile app, offering new members an instant $10 bonus while providing a platform for ongoing engagement and exclusive savings opportunities.
Pioneering Accessibility
This strategic initiative represents more than just a loyalty program—it’s a comprehensive approach to reducing friction in home improvement shopping. By offering premium benefits without membership fees, Ace Hardware is setting new standards for how retailers can build customer relationships while delivering tangible value through service excellence.
The launch of Ace Rewards demonstrates the company’s commitment to customer-centric innovation, positioning the brand as a leader in combining traditional retail rewards with premium service benefits in the home improvement sector.
